Bilingual Customer Care and Operations Representative - (24856)

Summary of Position: The Bilingual Customer Care and Operations Representative will be responsible for providing exceptional, legendary customer service to all our customers across Gymboree brands. The representative, fluent in English and Spanish will support our third party call center, receive and return customer calls/emails quickly and assist in off phone tasks. In addition to the ability to perform all of the functions essential and marginal listed for each functional area in which he/she may be working, the Customer Care Operations Representative will report directly to the Supervisor or Manager of Customer Care and support members of the Customer Care Team.

Primary responsibilities/essential functions of this position include the following, and may be subject to change based on operating necessity.

  • Provide support to the entire Customer Care team including our third party call center.
  • Handle a % of calls & emails from customers and retail stores across all brands.
  • Mentor, coach and educate third party associates via chat, email and phone.
  • Day to day duties may include but are not limited to: customer order verification, processing customer refunds, data entry, monitoring our social community pages and partnering and working with different functions of the business to assist in resolving Level 2 contacts.
  • Take on additional functions and projects as required based on operating necessity.

Essential Knowledge, Skills and Abilities:

  • BA degree a plus but not required
  • 2+ years of customer service experience (preferably in retail)
  • Strong communication skills, both verbal and written
  • Proven record to handle escalated contacts in a successful manner that would delight any customer
  • Team player, positive attitude, ability to adapt to changes, detail oriented
  • Ability to work independently
  • Flexible schedule to include weekends, some holidays, early or late shifts depending on business needs.
  • The Gymboree Call Center is open between the hours of: Monday through Friday 6:00am - 7:00pm, Saturdays from 7:00am - 3:30pm, and Sundays from 8:00am - 4:30pm.
  • Overtime and working holidays may be required based on business needs.
  • Call center hours may vary for events and holiday seasons.
  • Weekend work is a must.

Why You ll Love Working With Us:

The Product so good, you ll be using your employee discount more than you probably should
The People ask anyone that works here we have incredible people on our team
The Experience you ll enjoy a rewarding career at a respected global children s brand
The Benefits health insurance, 401k match, and onsite wellness services for your convenience

Let s Talk Perks!

  • Generous Health Savings Account (HSA) employer contributions for individuals and families
  • Flexible Spending Accounts
  • Paid holidays and flexible time off
  • 30% off merchandise employee discount (Gymboree & Outlet, Janie and Jack, Crazy 8 & Outlet)
  • Gymboree Play & Music class discounts
  • Educational Assistance Development Program
  • Life insurance (self, spouse/domestic partner, children)
  • Additional corporate discounts at participating companies

Communication done throughout the interviewing process will be via email, so be sure to include a valid email address when applying.

The Gymboree Distribution Center uses SparkHire, an online video interviewing platform, for candidates to complete their initial assessments at their convenience. Candidates may also choose to complete a phone interview in lieu of video interviews.

We conduct thorough criminal background checks and drug screens.

Gymboree is an Equal Opportunity Employer.

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